Ecommerce Strategy · CRO · Shopify

Building ecommerce experiences that convert.

I’m Naru Campos, an ecommerce and digital experience strategist with 9+ years of experience improving Shopify storefronts through conversion optimization, UX, site merchandising, QA and platform strategy.

I use performance data and customer behavior to identify friction, strengthen the path to purchase and turn underperforming storefronts into more effective revenue channels.

Based in Hawaiʻi · Relocating to Dallas–Fort Worth · Available for remote work

Naru Campos, ecommerce and digital experience strategist
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Experience across recognized DTC and retail brands

  • e.l.f. Cosmetics / W3LL PEOPLE
  • Daniel’s Jewelers
  • IGNITE International
  • Sanders Candy
  • Second Nature Brands
  • OHM Fitness

Selected outcomes

+20%

Conversion rate improvement

+20%

Average order value

+40%

Post-migration traffic

$24K+

Saved through a custom Shopify solution

Results shown represent outcomes from separate client engagements.

Selected Work

Strategy backed by measurable results.

A selection of Shopify, conversion, merchandising and digital experience engagements across retail, apparel, food, jewelry, beauty and fitness.

SITE MERCHANDISING · CRO · PRODUCT DISCOVERY

Daniel’s Jewelers

Making a large product catalog easier to explore—and easier to buy from.

Analyzed product organization, navigation, pricing presentation and customer behavior to identify friction across the shopping journey. Developed merchandising and conversion recommendations that improved product discovery and purchase confidence.

  • CRO
  • Site Merchandising
  • UX
  • Product Strategy
  • +15% conversion rate
  • −10% bounce rate
  • +20% average order value

SHOPIFY DEVELOPMENT · UX · PLATFORM STRATEGY

OHM Fitness

Improving conversion while avoiding an unnecessary platform upgrade.

Improved the Shopify customer experience through UX enhancements, technical problem-solving and third-party integrations. Built a custom wholesale solution that met the company’s business requirements without requiring a Shopify Plus upgrade.

  • Shopify
  • UX Optimization
  • Integrations
  • Wholesale
  • +20% conversion rate
  • $24K+ saved versus proposed Shopify Plus upgrade

SHOPIFY MIGRATION · DIGITAL EXPERIENCE

Sanders Candy

Using a platform migration to create a stronger customer experience.

Supported the Shopify migration and website rebuild by coordinating with development partners, evaluating the storefront experience and helping align the new site with customer and business requirements.

  • Shopify Migration
  • UX
  • Cross-Functional Delivery
  • QA
  • +40% traffic
  • −15% bounce rate

Expertise

Where strategy, customer behavior and Shopify meet.

Conversion Rate Optimization

Funnel analysis, conversion barriers, experimentation and prioritized recommendations designed to improve the path to purchase.

Digital Experience & UX

Homepage, navigation, collection, product-page, cart and checkout improvements grounded in customer behavior.

Site Merchandising

Product organization, assortment presentation, pricing, bundling, promotional strategy and product discovery.

Shopify Strategy & Optimization

Store builds, migrations, integrations, platform enhancements, app evaluation and scalable storefront improvements.

Analytics & Performance Insights

GA4 analysis, ecommerce KPIs, customer behavior, performance reporting and opportunity identification.

Cross-Functional Ecommerce Delivery

Partnering with design, development, marketing and operational stakeholders to deliver website launches and improvements.

How I Work

I look beyond the dashboard to understand what customers are experiencing.

The numbers show where performance is breaking down. The storefront shows why. I combine ecommerce data, customer behavior and hands-on Shopify experience to identify the changes most likely to improve the buying journey.

  1. 01

    Diagnose

    Review performance data, customer journeys and storefront friction.

  2. 02

    Prioritize

    Separate high-impact opportunities from distracting busywork.

  3. 03

    Improve

    Translate findings into clear, practical website recommendations and execution plans.

Naru Campos at work

About Naru

I understand ecommerce from both sides of the screen.

I started in B2B software sales before discovering Shopify and building ecommerce businesses of my own. Since 2017, I’ve worked across beauty, jewelry, apparel, food and fitness—helping brands improve how customers experience and purchase from their websites.

That combination of commercial experience, hands-on Shopify knowledge and customer-focused thinking shapes how I approach every project. I don’t look at a storefront as a collection of pages. I look at it as a connected buying journey.

More About Me

For Hiring Teams

Looking for someone who can strengthen the ecommerce experience?

I’m exploring ecommerce, digital experience, CRO, site merchandising and Shopify platform opportunities in Dallas–Fort Worth and remote teams.

For Shopify Brands

Not sure why your traffic isn’t converting?

Take the free Shopify Conversion Diagnostic to identify potential friction across your customer journey.