Currently operating across multi-store Shopify environments ● Honolulu · GMT−10
Operations · Systems · Coordination

Reliable operations, structured systems, and consistent execution.

I'm Naru Campos. I manage end-to-end ecommerce operations across multi-store Shopify environments — handling 250+ daily orders, fulfillment coordination, and cross-functional execution across up to four concurrent storefronts.

My work centers on maintaining accurate records, owning coordination across teams, and ensuring consistent execution across systems and workflows.

Experience
8+ years
Active scope
Multi-store Shopify
Daily volume
250+ orders
Review capabilities Download résumé (PDF)
Naru Campos
— Operational environment

Where the work happens.

01

High-volume transaction systems

250+ daily orders across active Shopify storefronts.

02

Multi-store ecommerce environments

Up to four concurrent stores under continuous operation.

03

Customer records, billing & transaction workflows

Customer accounts, billing records, and order workflows across ecommerce and support systems.

04

Team access, app permissions & vendor-level system control

Permissions and access management for staff, third-party apps, and external partners.

05

Cross-functional coordination

Distributed teams across design, development, support, and 3PL partners.

— Core capabilities

What I manage day-to-day across operations, systems, and customer workflows.

01 / Inventory

Inventory planning & allocation

Forecasting demand, tracking stock levels, and coordinating restock cycles across multiple SKUs and channels.

02 / Fulfillment

Order fulfillment & 3PL coordination

Daily order management, shipping logistics, and direct coordination with third-party logistics partners.

03 / Data

Data accuracy & reconciliation

Auditing records across Shopify, payment systems, and internal trackers; resolving discrepancies as they arise.

04 / Documentation

SOP creation & process documentation

Standard operating procedures, onboarding guides, and templates that allow teams to repeat what works.

05 / Shopify

Shopify operations & backend systems

Product setup, theme operations, app configuration, customer data, and order management within Shopify Admin.

06 / Coordination

Cross-functional coordination

Owning alignment across designers, developers, vendors, and customer-facing teams on shared timelines and accountable owners.

— Selected work & operational scope

Operational scope across active environments.

Volume ranges and responsibilities reflect typical operating environment during current and recent engagements.

e.l.f. Cosmetics — Operations support
DTC Beauty · Multi-store Shopify

e.l.f. Cosmetics — Operations support

  • Conducted end-to-end QA and user acceptance testing (UAT) across devices and browsers to ensure consistent, high-quality user experience.
  • Created detailed QA reports outlining bugs, usability issues, and edge cases, supporting efficient resolution and deployment.
  • Partnered with developers and project managers to test functionality, document defects (Asana), and participate in sprint triage to prioritize fixes and align on timelines using Agile methodologies.
// Active storefronts with consistent daily order volume across promotional cycles.
→ Supported consistent execution during product and site launches and high-traffic periods.
Daniel's Jewelers — Ecommerce operations
Retail Jewelry · Ecommerce operations

Daniel's Jewelers — Ecommerce operations

  • Maintained product catalog accuracy across SKU updates, pricing changes, and seasonal collections.
  • Owned coordination with customer service and fulfillment teams on order resolution and exceptions.
  • Documented support workflows and escalation paths.
// High-SKU environment with frequent catalog updates and seasonal merchandising cycles.
→ Reduced errors through structured reconciliation workflows.
Sanders Candy — Operations support
Specialty Retail · DTC Shopify

Sanders Candy — Operations support

  • Managed daily Shopify operations during seasonal high-volume periods.
  • Owned coordination across cross-functional teams onsite migration.
  • Maintained inventory accuracy and order fulfillment standards.
// Operating during high-traffic promotional and seasonal periods.
→ Supported operational consistency during high-traffic seasonal promotions.
Second Nature Snacks — Subscription operations
DTC Food / Subscription

Second Nature Snacks — Subscription operations

  • Maintained subscription billing accuracy, payment retries, and customer billing reconciliation.
  • Documented support workflows and escalation paths.
  • Owned coordination with development on backend integrations and bug remediation.
// Recurring-revenue environment with continuous billing and retention workflows.
→ Reduced billing errors through reconciliation discipline.
— Operational controls & data handling

Records, access, and confidentiality across systems.

Customer & order data

Managed customer records, order history, and account workflows within ecommerce platforms and support systems.

Permissions & access

Maintained role- and vendor-based access control across team members, third-party apps, and external partners.

Payment & subscription processing

Processed payments, refunds, and disputes across Stripe, Shop Pay, and recurring subscription systems.

Internal records & confidentiality

Maintained discretion across internal records, billing data, and operational workflows shared with leadership.

— Operational impact

What changes when systems are run with discipline.

01

Reduced order errors.

Through routine reconciliation across Shopify, payment systems, and inventory records.

02

Standardized launch processes.

Through documented playbooks applied across multiple seasonal releases and product lines.

03

Improved support consistency.

Through documented response standards, macro libraries, and clear escalation paths.

04

Maintained accuracy under volume.

Across high-frequency transaction environments and continuous SKU and pricing updates.

05

Reduced cross-team friction.

Through documented handoffs, scoped vendor briefs, and clear ownership across workstreams.

06

Maintained operational consistency during peak periods.

Through structured launch coordination and documented contingency workflows.

Working environment
— About

Experience running operations inside fast-moving ecommerce and retail environments.

My work centers on maintaining accurate records, owning coordination across teams, and ensuring consistent execution across systems.

I've supported founder-led ecommerce teams and retail brands by translating day-to-day operations into structured workflows, documentation, and reliable execution. The environments are fast-moving; the work is disciplined.

Experience working within structured workflows, maintaining accurate records, and owning coordination across cross-functional teams in fast-moving ecommerce and retail environments.

Operations support across brands including e.l.f. Cosmetics, Daniel's Jewelers, Ignite, Sanders Candy, Second Nature Snacks, and other DTC and retail teams.

8+
Years in operations
5
Brands supported
30+
Launches shipped
— Systems & tools

Day-to-day operating environment.

Platforms used across ecommerce operations, project management, customer support, and reporting.

Ecommerce

Storefront & backend

  • Shopify Admin
  • ShipStation
  • Recharge
Data

Reporting

  • Google Analytics 4
  • Looker Studio
  • Spreadsheets (Sheets / Excel)
Operations

Coordination

  • Asana
  • Notion
  • Slack
Customer & payments

CX & transactions

  • Gorgias / Zendesk
  • Stripe / Shop Pay
  • Recharge (subscriptions)
— Selected experience

Roles, scope, and operational responsibility.

2018 — Present
Operations & Ecommerce Lead
Illusion Labs · Honolulu, HI
Multi-brand DTC · Shopify environment
  • Manage day-to-day operations across up to four concurrent Shopify storefronts including product setup, promotional configurations, inventory updates, and order management.
  • Own coordination with 3PL partners on daily fulfillment workflows; processing 250+ orders per day and resolving discrepancies as they arise.
  • Maintain data accuracy across orders, customer records, and inventory through routine reconciliation between Shopify, payment systems, and internal trackers.
  • Own coordination across designers, developers, and outside vendors to ship campaigns on schedule.
  • Built and maintain task tracking, bug intake, and request workflows to reduce work loss across the team.
2018 — Present
Customer & Support Operations
Illusion Labs · Honolulu, HI
Customer experience & ticket management
  • Resolve customer inquiries and order issues against documented response standards; prevent escalation through tight follow-through.
  • Identify ticket patterns and translate them into operational fixes — FAQ updates, process tweaks, product changes — reducing repeat volume.
  • Built and maintain internal knowledge base of templates, macros, and SOPs to standardize responses and reduce team ramp time.
  • Track customer support metrics including first-response time and resolution rate to surface operational issues.
2016 — 2018
Administrative & Project Support
Independent contractor
Multiple clients · Remote
  • Managed inboxes, calendars, and documentation for owners running multiple priorities.
  • Prepared executive summaries, status reports, and operational briefings for leadership review.
  • Owned the role of primary point of contact for follow-ups, status checks, and accountability across distributed teams.
  • Managed coordination with external vendors and outside contractors on project delivery and timeline adherence.
— Brands supported
e.l.f. Cosmetics
Daniel's Jewelers
Ignite
Sanders Candy
Second Nature Snacks
— Contact

Open to operations and support roles where structured execution and reliable workflows are critical.

Currently seeking operational roles within corporate, federal, or structured ecommerce environments. Remote, hybrid, or based in Honolulu.

Available for select ecommerce engagements focused on improving operational efficiency and maintaining consistent execution.

Get in touch Download résumé (PDF) View on LinkedIn
Location
Ewa Beach, Hawaii
Time zone
Pacific (HST · GMT−10)
Open to
Corporate · Federal · Select consulting
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